Everything worth knowing before you book — arrival windows, what we need from you,
what is and is not included, and how paying works.
On the day
When will you arrive?
We work to a 1-hour arrival window, not an exact time — traffic and the job before yours move things. Your Booking tab shows the window and updates it if we are running behind.
Where do you need to park?
We need enough space to park next to your vehicle — either side, it does not matter which. We work all the way around the car, so we cannot clean it boxed in tight against a wall or another car.
Do I need to provide anything?
No. We are fully mobile and carry our own water, power, equipment and products — nothing to plug in and no tap to find.
Do I need to be there?
No. As long as we can reach the vehicle and it is unlocked we can work while you are out — pay in advance and there is nothing to sort on the day.
How should I leave the car?
Unlocked and reachable, with room around it. Behind a gate, a barrier or a keypad? Send us the code from the Help tab.
What should I take out first?
Belongings, paperwork and anything valuable. Child seats too, if you want the seat underneath doing — otherwise we work around them.
How will I know if you are running late?
The arrival bar on your Booking tab moves, and we email you if the window shifts. On the day you can message your valeter directly from the Help tab.
The clean itself
How long will it take?
Most valets take 1 to 3 hours. Size, condition and how many of us are on the car all move it — a polish, a coating or a heavily soiled interior takes considerably longer.
How long until it is dry?
After a shampoo, leave the windows open a crack for about 2 hours — that is what actually dries it. Seats and carpets are usually touch dry within 2 to 4 hours, longer in cold or damp weather.
Can I add something on the day?
Yes. Add it from your Booking tab before we arrive, or just ask the valeter — the price is agreed with you before any extra work starts.
What if I am not happy?
Tell us before we leave and we will put it right there and then. After that, message the office — quality concerns are covered for 30 days.
Paying
When do I pay?
On completion, unless you have already paid online. There is nothing to pay up front to hold the slot.
What can I pay with?
Cash, card or bank transfer to the valeter once the job is done — they carry a card reader — or online in advance from the Payments tab.
Can I get a receipt or an invoice?
Pay online and the receipt is emailed to you automatically. Paid the valeter, or need a company invoice? Ask us from the Help tab and we will send one over.
Do you take a deposit?
Only on large multi-day bookings over £300, and refundable with 72 hours’ notice.
Your maintenance plan
What is a Maintenance Valet?
It is our upkeep clean, on a rhythm — every two weeks, monthly or every two months. It is built to keep an already-clean car that way, so it is quicker and cheaper than a one-off. We book each visit for you and text you the day before.
Why can I not book one as a one-off?
Because the price assumes the car is being kept clean. A single maintenance clean on a neglected car is really a Mini or Full Valet, and pricing it as upkeep would not be honest to you or to us. If you want one clean, book the Mini Valet — it is the same visit without the commitment.
Why is my first visit more than the plan price?
The plan rate is earned from your second visit onwards. Your first is charged at the ordinary Mini Valet price, and every visit after it is at the plan rate. That way, if you decide the plan is not for you, you have simply paid the normal price for a normal clean — there is nothing to pay back.
Can I skip or pause a visit?
Yes, and it is the first thing on your plan card. Skip moves the next visit on by one interval; pause stops them for as long as you choose. Neither ends the plan or changes your price.
How do I stop the plan?
Cancel it from your account whenever you like — no notice, no fee, and nothing to pay for visits you have not had. Visits already booked still stand unless you cancel them too.
Do you take my card for the plan?
No. There is no card on file and no subscription charge. You pay for each visit as it happens, exactly like a one-off booking.
Following your valeter
Can I see where my valeter is?
On the day, your Booking tab shows a map with the route to you and how long they are likely to be. It appears once their phone starts reporting a position.
The map says "last job" — what does that mean?
It means we can see where your valeter finished their previous job but not their live position yet. We show the area only — never another customer’s address — and the live map replaces it as soon as it is available.
There is no map at all
Then your valeter’s phone is not sharing its location — usually a permission that needs turning back on. Your booked time is unaffected, and the arrival window on your Booking tab is still right. Call us if you want a live update.
Changing your booking
Moving or cancelling
Free with more than 24 hours’ notice — use the buttons on your booking.
Cancelling inside 24 hours
30% of the booking value applies, because the slot cannot be refilled at that notice.
What if it rains?
Interior work carries on as normal. In heavy rain or freezing conditions we may move the exterior — cold water and poor light will not give a finish worth paying for. We tell you before the day, and there is no charge for a weather move.
Can I add another car?
Yes — message us and we will fit it into the same visit if the slot allows. Cars done at the same time and place work out cheaper than booking them separately.
Can I change the address?
Usually, as long as the new one is near where we are working that day. Tell us as early as you can so we can re-plan the route.
Can I skip a visit?
On a maintenance plan, yes — skip or pause from the Profile tab. Skipping moves the next visit on; it does not end the plan.
If something is not right
If we cannot reach the car
Locked, blocked in, or nobody present counts as a same-day cancellation, and a call-out charge may apply.
Reporting a problem
Damage or loss within 1 hour of completion, missing items within 24 hours, quality concerns within 30 days.
Valuables
Please take them with you — we cannot be responsible for belongings left in the vehicle.
Ready when you are
Pick a service, see real prices and choose a time. No payment to book.